We make a refund of the influencer service fee if one of the following situation occurs:
– Not finding enough influencers to complete the campaign
– Influencers did not make the post on social media due to unforeseen circumstances
Does the service fee include the cost of the product and experience of free trial? 服務費是否包括免費試用的產品和體驗成本？
No. Business need to be responsible for the product and experience offered to the influcners for free trial seperately. These relevant expentidure is excluded from the servie fee quoted by us.
If I purchased 3-months or longer period service and paid in advance, can I subsequently change the level of influencers or upgrade my service? 如果我購買了3個月以上的服務並已提前付款，我可以隨後更改影響者的級別或升級我的服務嗎？
Yes. You can upgrade your service or increase the influencer level during the service period. Please contact us if you need assistance.
Can I choose ‘influencers with more than 2K followers’ and ‘influencers with more than 4K followers at the same time? 我可以同時選擇“粉絲超過 2K 的網紅”和“粉絲超過 4K 的網紅”嗎？
We only allow choosing one level of influencer at a time. You can contact us anytime to upgrade your service based on your needs. 我們只允許一次選擇一個級別的影響者，但您可以根據需要隨時聯絡我們升級服務。
If you want to work with influencer other than those that we suggested, it is possible but this will be subject to pricing different from our standard pricing (depending on the influencer’s quotation).
How does Influenz ensure the quality of the content created by influencers? Influenz 如何確保影響者創建的內容的質量？
Ｗe have an screening process which reveiws the influencer social media content to ensure quality content before accepting them to work with us.
We have developed our exclusive database to categorise influencers into smaller segments based on certain factors including but not limited to the content they share. We select influencers to work with your brand based on our marketing expertise and experience, with the help of our database.
Normally within 7 days after receiving product or tasting, but it may vary depends on the nature and requirement of the campaign.
通常在收到產品或試食後 7 天內，但可能會因活動的性質和要求而異。
I have pre-sale questions, or not sure what level of influencer works best for my marketing plan, can you help? 我有售前問題/不確定什麼級別的網紅最適合我的營銷計劃，你能幫忙嗎？
Sure, we are always ready to help. Please contact us and leave a message and we will get back to you.